Privacy Policy

01Who we are

"TREX IPTV", "we" and "us" refer to the team that operates trexiptvreseller.co, sells reseller credit packages and provides access to the TREX IPTV reseller panel. "You" means anyone who visits the website, contacts us, or holds a reseller or sub-reseller account.

We are responsible for the personal information described in this policy. If anything here is unclear, message our team through the contact page and we'll explain it in plain terms.

02What information we collect

We only ask for what we need to set up your panel, process your orders and support you.

03How we use your information

• To create and run your account: setting up your panel, loading purchased credits and keeping your sub-reseller structure intact.
• To process orders: confirming payments, issuing receipts and resolving billing questions.
• To support you: answering questions, troubleshooting panel issues and helping with customer setups.
• To send service messages: panel login details, low-credit notices, maintenance windows and changes to our terms.
• To keep the program safe: spotting fraudulent payments, shared logins and abuse of the panel, and enforcing our Terms of Service.
• To improve the service: looking at aggregated, non-identifying usage patterns to decide which panel features to build next.

We only send promotional messages (for example, bulk credit offers) if you've agreed to receive them, and you can opt out at any time by replying "stop" or telling our support team.

04Data about your customers

When you create customer lines in the panel you may enter usernames, line notes or device limits. You decide what goes into those fields, and you are responsible for having your customers' permission to store it.

We process that information only to keep the lines working and to show it back to you in the panel. We don't contact your customers directly or use their details for our own marketing. We recommend using neutral usernames (like user_8812) instead of full names or phone numbers.

05Who we share it with

We do not sell, rent or trade your personal information. We share it only when needed with:

• Payment providers that process your purchases and help detect fraud.
• Hosting and infrastructure partners that run our website and the reseller panel.
• Messaging platforms such as WhatsApp, Telegram and our email provider, when you choose to contact us through them. Their own privacy policies also apply.
• Your parent reseller, if you are a sub-reseller: they can see your credit balance and the lines you create.
• Authorities, only where we are legally required to, and limited to what the request covers.

06How long we keep it

• Account and panel data: for as long as your account is active, then up to 90 days after closure so we can handle late support or billing questions.
• Order and payment records: as long as tax and accounting rules require, typically up to 6 years.
• Support conversations: up to 12 months after your last message.
• Website logs: up to 30 days, unless needed to investigate a security incident.

07How we protect it

Panel passwords are stored hashed, connections to the website and panel use HTTPS, and access to reseller records is limited to the staff who need it to support you. No system is perfectly secure, so please use a strong, unique password and never share your panel login. If you think your account has been accessed by someone else, contact us straight away and we'll reset it.

08Your rights

Depending on where you live, you may have the right to:

• Access a copy of the personal information we hold about you.
• Correct details that are wrong or out of date.
• Delete your information (see the next section).
• Object to or restrict certain uses, such as marketing messages.
• Receive your data in a portable format, such as a CSV export of your line history.

We don't charge for these requests and aim to respond within 30 days. If you're unhappy with our answer you can also contact your local data protection authority.

09How to request deletion

You can ask us to close your reseller account and erase your personal information at any time:

1. Send a request through our contact page from the WhatsApp number, Telegram account or email linked to your panel, with the subject "Data deletion".
2. Confirm your identity. We'll ask for your panel username and may send a one-time code, so no one can delete an account that isn't theirs.
3. Use or transfer remaining credits. Deletion closes your panel, so spend or move unused credits to a sub-reseller first. Refunds follow our Terms of Service.
4. Receive confirmation. We erase your account data within 30 days and message you once it's done.

10Cookies

Our website uses a small number of essential cookies, for example to keep you signed in to the panel and remember your session. We may also use privacy-friendly analytics that count visits without building advertising profiles. We don't use third-party advertising cookies. You can block or clear cookies in your browser settings, though the panel won't keep you logged in without them.

11Changes and contact

We may update this policy when our services or the law change. We'll update the date at the top of this page, and for significant changes we'll notify active resellers through the panel or by message before they take effect.

Questions, access requests or concerns about your privacy? Our team is available every day.