Terms of Service

01Acceptance of these terms

These Terms of Service ("Terms") apply to everyone who buys credits from TREX IPTV Reseller ("TREX IPTV", "we", "us") or uses a TREX IPTV reseller panel, including sub-resellers created under another account ("you").

By placing an order, logging in to the panel or creating a customer line, you confirm that you have read these Terms, that you're at least 18 years old and that you're able to enter into a binding agreement. If you're signing up on behalf of a business, you confirm you're authorised to accept these Terms for it.

02Your reseller account

Once your first payment is confirmed, we create a reseller account and send your panel link, username and password by WhatsApp, Telegram or email.

• Keep your login details private. You're responsible for all activity on your account, including actions taken by anyone you share access with.
• Change your password after your first login and tell us straight away if you think your account has been accessed without permission.
• Provide contact details that work. We use them for order confirmations, security notices and any warnings about your account.
• One person or business per reseller account. If you want a team, use sub-reseller accounts (see section 07).

03Credits & credit use

Credits are the unit you use inside the panel to activate service for your customers. 1 credit = 1 month of subscription you create. The minimum purchase is 60 credits.

• No expiry. Unused credits stay in your balance for as long as your account is in good standing.
• Deducted on activation. Credits are taken from your balance the moment you create or renew a line, not when your customer first connects.
• Not cash. Credits have no cash value, can't be exchanged for money outside the refund rules in section 05 and can't be sold or moved to another reseller's account except through the panel's sub-reseller transfer tool.
• Mistakes. If you create a line by accident, contact support within 24 hours and before the line has been used. We'll return the credits wherever the panel allows it.

04Payments & pricing

Package prices are shown on our Packages page and confirmed by our team before you pay. Prices are per package and are one-time payments: there's no subscription or monthly fee for the reseller account itself.

• Credits are loaded after payment has been received and confirmed. We accept crypto and cash pick-up (Western Union, MoneyGram, Ria, TapTap Send). Crypto payments are confirmed once the network confirms them; cash pick-up transfers once we've received and verified the transfer details.
• We may change package prices for future orders. Credits you've already bought are never affected by a price change.
• You set your own retail prices for your customers. Any taxes, fees or invoicing obligations on your sales are your responsibility.
• Chargebacks or payment reversals on an order that was delivered will lead to the related credits being removed and may lead to suspension (section 09).

05Refunds

Because credits are delivered instantly and spent on live service, refunds are limited to credits you haven't used.

If a panel or service outage on our side stops your customers from using lines they paid for, we'll compensate affected lines with extra days or replacement credits rather than cash, proportional to the downtime.

To request a refund, message us with your panel username and order date through the Contact page.

06Acceptable use

To keep the platform stable and fair for every reseller, you agree not to:

• Share, rent or sell access to your reseller panel itself, or create additional panels outside the sub-reseller system.
• Raise device limits by sharing one line's credentials across more devices than it was created for, or encourage customers to do so.
• Use automated scripts, scrapers or bots against the panel, or attempt to probe, overload or bypass its security.
• Mass-create test or trial lines to resell, or use trial features in a way that avoids paying for credits.
• Advertise using our name, logo or panel screenshots in a misleading way, for example by claiming to be TREX IPTV itself or an official partner of a third-party brand.
• Send spam or unsolicited messages to promote your service.
• Use the service in any way that breaks the laws or regulations that apply to you or your customers.

You are responsible for making sure that offering subscriptions is permitted in the countries where you and your customers are located, and for following any consumer-protection rules that apply to your sales.

07Sub-resellers

TREX Pro, Business and Elite packages, as well as custom quotes, include the ability to create sub-reseller accounts.

• You remain responsible for your sub-resellers' activity and for making sure they follow these Terms.
• Credits transferred to a sub-reseller leave your balance and can only be moved back while they're still unused.
• If a sub-reseller breaks these Terms, we may suspend that sub-account without affecting yours. Repeated problems across your sub-resellers may lead to a review of your own account.

08Your customers

Your customers buy from you, not from us. You handle their sales, pricing, billing and first-line support. Our 24/7 team is happy to help you troubleshoot setups, but we don't take payments from or open accounts for your end customers directly.

Only enter the customer details you actually need to run a line (for example a username and a note). Handle any personal data you collect from customers responsibly and in line with the laws that apply to you. How we handle your own data is described in our Privacy Policy.

09Suspension & termination

We may restrict, suspend or close an account if:

• these Terms, especially section 06, have been broken;
• a payment is reversed, disputed or found to be fraudulent;
• there's a credible security risk, such as a compromised login; or
• we're required to by law or a valid request from an authority.

How we handle it. For most issues we'll message you first, explain the problem and give you at least 48 hours to fix it. For fraud, security threats or serious abuse we may act immediately and contact you afterwards.

What happens to credits. During a temporary suspension your credits and existing lines are kept but frozen. If your account is closed for a breach of these Terms, remaining credits are forfeited. If we close an account for reasons that aren't your fault, we refund unused credits in full.

You can close your account at any time by contacting support. Unused credits at that point follow the refund rules in section 05.

10Service availability

We work to keep the panel and service online around the clock, but no online service can promise 100% uptime. Planned maintenance is announced in advance where possible and scheduled for low-traffic hours. We may update, add or remove panel features to improve the platform, and we'll give notice before removing anything you rely on day to day.

11Liability

The service and panel are provided "as is". To the extent the law allows, TREX IPTV isn't liable for indirect losses such as lost profits, lost customers or business interruption. Our total liability for any claim is limited to the amount you paid us for credits in the 3 months before the claim arose.

Nothing in these Terms limits any rights you have that can't legally be excluded.

12Changes to these terms

We may update these Terms as the program evolves. The "Last updated" date at the top always shows the current version. For significant changes, we'll notify active resellers by WhatsApp, Telegram or email at least 7 days before they take effect. Continuing to use the panel after that date means you accept the updated Terms.

13Contact

Questions about these Terms, a refund or an account notice? Reach our team any time through the Contact page. Please include your panel username so we can help faster.